Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at support@irishsupply.ie
Orders
- Please visit our tracking portal by clicking on the "TRACK YOUR ORDER" link under these instructions.
- You will be taken to the tracking portal page, where you will be prompted to enter your order number(without the '#' symbol), and the email address you ordered with.
- Enter your order number and click on the 'Track' button to view the status of your shipment.
If you are running into any issues with tracking your order, you can view this video guide which may help:
Our Customer Care Team is always happy to help.
Email us anytime at support@irishsupply.ie, or you can click ‘Contact Us’ on our website at www.irish-supply.com
We now also have a live chat which you can reach by clicking on the blue icon on the bottom right corner of our website.
We try to send your package as soon as possible, but the delivery time depends on the courier and shipping method you choose at checkout. Please check your order confirmation email to see what shipping method you chose, it will include the estimated shipping timeframe there.
To track your order, please follow the steps in the following video guide: How To Track Your Order
Once the courier has your package, we can't control any delays or problems. We give you an estimated delivery date when you order and on our shipping policy.
In the rare occurance that your package gets lost or damaged in transit, we'll send you out a replacement free of charge.
To ensure that our customers are satisfied, we are now offering a full refund to all Irish Supply customers who have not received their order within 19 business days of it being shipped. Additionally, you will get to keep your order once it arrives!
Contact us right away using our website contact form or email support@irishsupply.ie
Please give us your order number, email address, and shipping address (if you don't know your order number).
Also, tell us the correct quantity, size, color, and product you wanted. We'll refund the extra order right away.
Contact us immediately thru https://irishsupply.ie/pages/contact-us or send an email to support@irishsupply.ie
As we work around the clock to dispatch your ordre as quickly as possible we may not always be able to cancel your order once this has been placed. If this is not possible you will need to return this back to our warehouse once delivered for a refund.
For faster assistance, provide:
- Order number
- Email address used
- Shipping address if order number is unknown
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.
You can contact them via the live chat on our website or email them at support@irishsupply.ie
Please attach pictures of the incorrect colour/size to help us send you out your replacement asap.
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout.
In rare cases, if the product is out of stock after your order is confirmed, we will reach out to you and refund the amount.
Yes, we do have a 24 hour window in which we can still update your order details. Our Customer Care Team will assist you with this, email us at support@irishsupply.ie and provide your order number or email address used at checkout.
Unfortunately, you can’t collect your online order at our location as we only do sell this product online only. Please ensure to contact our Customer Care Team at support@irishsupply.ie and provide your order number to check your order’s tracking update.
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team and we will be able to send you out a free replacement, hassle free!
You can contact us via the live chat on our website or email them at support@irishsupply.ie
Please attach pictures of the incorrect colour/size to save us both some time!
Yes, Irish Supply is an Irish-owned and operated business, headquartered in Cork City.
Our team consists of 15 dedicated members who are passionate about providing exceptional customer service and bringing the latest and most innovative products to Ireland.
We prioritize sourcing our products from local Irish suppliers whenever possible, supporting Irish businesses and the local economy. However, there may be times when we source products internationally to meet our customers' demands. Rest assured that we ensure these products meet our high standards for quality and affordability, and we maintain complete transparency throughout the entire process.
Returns
Contact us immediately thru https://irishsupply.ie/pages/contact-us or send an email to support@irishsupply.ie
For faster assistance, provide:
- Order number
- Email address used
- Indicate error
- Video/Picture highlighting the damage or missing parts
As soon as the damage is verified, you will receive a free replacement at no hassle at all!
Yes, you can. If you want a refund or exchange, you need to send the item(s) back to our warehouse.
You have 14 days from when you get your package to send it back to us. You need to pay for the return shipping yourself, and please email us at support@irishsupply.ie to get the return address.
For more information about our return policy, go to www.irishsupply.ie/pages/refund-policy.
Yes! Within 12 hours of placing your order, you can contact our customer service and request a cancellation or an exchange of information on your order details. This is to avoid any confusion or error in our records.
At Irish Supply, we want you to be delighted with your purchase. If, for any reason, you're not happy with your order, don't hesitate to get in touch with us at support@irishsupply.ie
In the unlikely event that something you ordered from us is damaged or defective on arrival, please get in touch with us within 14 days of delivery. Please send us a picture/video of your damaged order, and we will send you a replacement free of charge.
To initiate a return for any other reason, please ensure that the product is unused and in the same condition as you received it, with the original invoice and preferably in its original packaging. We accept returns within 14 days from your order's delivery date, but we do not offer free returns at the moment.
To request a return, don't hesitate to get in touch with us at support@irishsupply.ie, and we will be happy to assist you.
All returns are subject to a quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per your order's eligibility. In the case of a refund, the amount will be credited to your account within seven business days.
Yes, you can exchange any orders bought on www.irishsupply.ie, once your return is received with us. You can exchange for a different size in the same merchandise as returned, or entirely new merchandise of value equal to or higher than the value of returned merchandise.
If it’s a higher value from the total amount of the previous order we may send an invoice for the remaining amount
General
You can contact us through the "Contact Us" page on our website and tell us your question and how we can help you.
Our team will reply to you within one hour during regular business hours. You can also email us directly at support@irishsupply.ie.
Please include your name, order number, and any other information that can help us answer your question. We want to give you the best customer service possible and will do everything we can to help you.
We accept all debit and credit cards. We also accept different payment methods such as PayPal, Klarna, Apple Pay, Google Pay, Shop Pay, Mastercard, Maestro, Visa.
If the payment is not going through and was declined, try to call your bank cardholder to resolve your issue.
We’re sorry to see you leave. However, you can opt-out of our services by clicking the ‘Unsubscribe’ option in the email marketing you have received or you can also reach out to our Customer Care by emailing at support@irishsupply.ie
Order confirmation includes the details of your order including the order number, order details, shipping and billing address. Order number usually starts with numerical figures.
We are registered and operates in Ireland. We do not have a physical store as of yet but our store is exclusively online. Our website is www.irish-supply.com
You will receive an order confirmation that was sent to your email address registered when you are at checkout. We advise for you to check the final order details especially shipping address.
No, we currently do not offer any rewards or loyalty programs.
To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section image for your to refer to.
If your order is damaged or faulty when you recieve it, you will receive a free replacement at no hassle at all!
Contact us immediately thru https://irishsupply.ie/pages/contact-us or send an email to support@irishsupply.ie
For faster assistance, provide:
- Order number
- Email address used
- Indicate error
- Video highlighting the damage or missing parts
As soon as the damage is verified, we can send you a replacement out.
A gift card is a digital credit note that you can use anywhere on our store. This coupon is valid for 90 days on a single purchase.
Please apply this coupon code at checkout to avail of the discount. Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you.
At Irish Supply, we strive to source our products locally whenever possible. However, there are times when we must look to the global market to meet the demand for certain items.
As an Irish registered company, we are committed to providing our customers with the highest quality products and the best possible service, regardless of their country of origin.
We take pride in offering the latest and most popular products to our customers and are dedicated to ensuring your satisfaction.
You have nothing to worry about paying import taxes as we always cover them beforehand the parcel will arrive to its destination.
If you receive an e-mail, a call from a person/association claiming to be from Irish Supply seeking sensitive confidential information like debit/credit card PIN, net-banking, or mobile banking password, we request you to never provide such confidential and personal data.
We at Irish Supply or our courier never ask for such confidential and personal data. If you have already revealed such information, report it immediately to your local garda station.
Our Customer Care Team will get back to you no later than 3 hours within Irish business hours (9am-5pm).
For more information about our products, or if you need us for any reason, please contact us by filling up our Contact Us or via our email at support@irishsupply.ie
We are pleased to confirm that all of our products meet the safety, health, and environmental protection requirements set forth by the European Union. Our products have passed the CE standards and are certified for sale in Ireland.
Shipping
First, please check with your family and neighbors to see if anyone has your package. If you live in an apartment, ask the reception desk if they have your package. Also, check your mailbox in case the package was left there.
If you still don't have your package, you you email us at support@irishsupply.ie, please give us your full address and phone number so we can help you get your order.
📞 Tel: 0818 400 600/ +353 61 262353/ 01 6860576
📧 Email: ie@tnt.com
📞 Tel :+353 85 800 1416
The timeframe to process your order is 1-3 days from the date of purchase. Once your order has been processed, it will typically take 3-5 days for delivery if shipped from our fulfillment center in Ireland.
However, if the product is in high demand or out of stock, it may be fulfilled from our international fulfillment center, which could take around 7-12 working days.
Once shipped, If your order isn't recieved within 14 working days you will be provided the option to get a refund, no questions asked!
As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.
Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver the order to the given shipping address, failing which the order will be sent back to our warehouse.
Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.
Order and shipping confirmation are automatically sent to the email address you used when ordering.
If you haven’t received any of this confirmation, we advise for you to check your spam/junk mail.
Please email us at support@irishsupply.ie if you need any help.
- Please visit our tracking portal by clicking on the "TRACK YOUR ORDER" link under these instructions.
- You will be taken to the tracking portal page, where you will be prompted to enter your order number and the email address you ordered with.
- Enter your order number without the '#', and click on the 'Track' button to view the status of your shipment.
To ensure that our customers are satisfied, we are now offering a full refund to all Irish Supply customers who have not received their order within 14 business days of it being shipped. Additionally, you will get to keep your order once it arrives!
Payments
Contact us immediately thru https://irishsupply.ie/pages/contact-us or send an email to support@irishsupply.ie
For faster assistance, provide:
- Order number
- Email address used
- Discount code received
If code is valid, we will refund the indicated value.
Yes, we accept PayPal payments too.
Refunds can take up to 7 business days to reflect on your account statement (depending on your bank).
If not received after this time frame, we recommend reaching out to us via email at support@irishsupply.ie
For payments made via Credit Card, Debit Card, or PayPal you will receive a refund into the source account by 7 business days from the time of order cancellation.
Unfortunately, this is not yet offered but we look forward to adding this service sometime later this year.