Frequently Asked Questions

THE TRACKING STATUS SHOWING DELIVERED BUT I HAVEN'T RECEIVED MY ORDER?

When reaching out to us at support@irishsupply.ie , please attach:

• Full detailed address
• Phone number

While waiting for one of customer support team to get back to you, please double-check you have confirmed the following:

HOW DO I TRACK MY ORDER?

You can track your order with this this link below:

https://irishsupply.ie/pages/track-your-order

HOW DO I RETURN AN ITEM?

If you would like to return or exchange your item(s) purchased please send these back to our warehouse for a refund or exchange. Refunds are offered on all priced items and store credit is offered on an e-gift card for sale items.

Your return needs to arrive back at our warehouse within 14 days from the date your parcel is delivered. It is your responsibility to send the item(s) back to the return address on the package.

Please be also reminded that we do not offer a free return label. Please refer to the returning address below and for more information about our return policy, see details: https://www.irish-supply.com/pages/refund-policy

Please reach out to us at support@irishsupply.ie for your return address.

COURIER COMPANY CONTACT INFORMATION

WHEN WILL I RECEIVE MY ORDER?

We understand that timely delivery is crucial for our customers, and we work hard to ensure your package is shipped as soon as possible. However, please note that delivery times may vary depending on the courier and shipping method chosen at checkout.

Once your package is in the hands of the courier, any delays or issues with delivery are no longer our responsibility. Rest assured, we provide estimated delivery dates in your order confirmation and on our shipping policy.

In the unlikely event that your package is lost, we will promptly offer a hassle-free replacement. Our goal is to ensure that you receive your order and are satisfied with your purchase.

WHY IS MY ORDER COMING FROM ABROAD?

At Irish Supply, we take pride in offering the latest and most popular products to our Irish customers. While we make every effort to source our products locally, we understand that there are times when we must look to the global market to meet the demand for certain items. As an Irish registered company, we are committed to providing you with the best possible service and the highest quality products, regardless of where they come from. We are dedicated to ensuring your satisfaction and delivering products that you can enjoy and rely on.

I ORDERED THE SAME ITEM TWICE, WHAT SHOULD I DO?

Contact us immediately via https://irish-supply.com/pages/contact-us or send an email to support@irishsupply.ie

For faster assistance, provide:

The excess order will be refunded right away back to your account.

HOW DO I CANCEL MY ORDER?

Contact us immediately thru https://irish-supply.com/pages/contact-us or send an email to support@irishsupply.ie

As we work around the clock to dispatch your parcels as quickly as possible we may not always be able to cancel your order once this has been placed. If this is not possible you will need to return this back to our warehouse once delivered for a refund.

For faster assistance, provide:

• Order number
• Email address used
• Shipping address if order number is unknown

NOTE: Order cancellations and changes outside the allowable time frame will no longer be accepted and processed.

I COULDN'T APPLY THE DISCOUNT CODE TO MY ORDER

Contact us immediately thru https://irish-supply.com/pages/contact-us or send an email to support@irishsupply.ie

For faster assistance, provide:

• Order number
• Email address used
• Discount code received

If code is valid, we will refund the indicated value.

DAMAGED/FAULTY ITEM

Contact us immediately thru https://irish-supply.com/pages/contact-us or send an email to support@irishsupply.ie

For faster assistance, provide:

• Order number
• Email address used
• Indicate error
• Video highlighting the damage or missing parts

As soon as the damage is verified, you will receive a free replacement at no hassle at all!

IF I HAVE AN ADDITIONAL QUESTION THAT THE HELP/FAQ PAGE WAS UNABLE TO ANSWER, HOW CAN I GET HELP?

You can visit the "Contact Us" page on our website and provide us with your question and how we can help you. Our team will respond to your request within one hour during regular business hours. Alternatively, you can email us directly at support@irishsupply.ie, and be sure to include your name, order number, and any other relevant information that can help us better serve your request. We are committed to providing you with the best possible customer service and will do everything we can to assist you.

WHEN WILL I RECEIVE MY ORDER?

Once shipped, orders typically arrive within 7–10 business days.
Final delivery is handled by An Post or Fastway, depending on your location.
While we prioritise sourcing from Irish suppliers whenever possible, some items may ship from our trusted global partners to ensure availability and smooth delivery.

WHERE IS MY ORDER?

Visit our tracking portal by clicking the "TRACK YOUR ORDER" link on our website.  Enter your order number (without the '#' symbol) and your email address to view tracking updates. If it's been more than 19 business days, we'll issue store credit equal to your order value. And when the original arrives, it's yours to keep — free of charge.

WHEN WILL I GET A REPLY FROM CUSTOMER SUPPORT?

We aim to reply to all emails and messages within 24 hours (Monday–Friday), but during busy times it may take up to 48 hours. For faster help, use our Live Chat on the website — replies typically come in 2–3 minutes during business hours. Please also check your spam/junk folder in case our reply lands there.

HOW DO I CONTACT YOU?

Need a hand? Live Chat is available Monday to Friday, 9 AM to 5 PM — just click the chat icon on our website. Prefer email? Reach us at support@irishsupply.ie. We typically reply within 24–48 hours.

WHAT IF I AM NOT AVAILABLE WHEN MY ORDER IS DELIVERED?

Our courier partners usually call before delivery. If you're unavailable, they’ll attempt redelivery. After three attempts, the parcel will return to our warehouse, and our team will reach out to resolve the issue.

I ACCIDENTALLY ORDERED THE SAME THING TWICE. WHAT SHOULD I DO?

Contact us ASAP via email or Live Chat with your order number. We’ll help cancel the duplicate and refund you immediately.

WHAT HAPPENS IF I RECEIVE THE WRONG SIZE OR COLOUR?

We’re sorry! Contact our support team with photos of the incorrect item.
We’ll send you a free replacement — no hassle.

WHAT SHOULD I DO IF I DIDN’T RECEIVE MY PARCEL, BUT TRACKING SAYS DELIVERED?

Please check with your neighbours, family, or building reception. Still can’t find it? Contact us with your order number, full address, and phone number, and we’ll help.

WHAT IS YOUR RETURN AND REPLACEMENT POLICY?

Not satisfied? You can return unused items within 14 days. If your item arrived damaged or defective, just send us a photo/video and we’ll replace it free of charge. We don’t cover return postage unless it’s a mistake on our end.

HOW DO I RETURN AN ITEM?

Email us at support@irishsupply.ie to receive the return address. You have 14 days from receiving the product to return it. Returns must be unused and in original condition. You’ll need to pay for return shipping.

HOW DO I TRACK MY ORDER?

Click “Track Your Order” on our site, then enter your order number and email.
Tracking can take up to 48 hours to update. If you're having issues, email support@irishsupply.ie and we’ll help manually.

CAN I CANCEL OR CHANGE MY ORDER?

We can only cancel or amend an order within 30 minutes of it being placed.
Contact us immediately via Live Chat or email with your order number and requested changes.

DO YOU CHARGE ANY HIDDEN FEES OR TAXES?

No hidden fees — the price you see is the price you pay. We cover all shipping costs, duties, and taxes in advance.

DO YOU ACCEPT PAYPAL?

Yes, we accept PayPal, as well as other standard payment options at checkout.

DO YOU OFFER CASH ON DELIVERY (COD)?

Not at the moment. We plan to add this feature in the future.

WHAT IS THE CHRISTMAS DELIVERY GUARANTEE?

Orders placed by December 12th are guaranteed to arrive by Christmas.
If they don't, you'll receive store credit equal to your order value, and the original order is yours to keep.

HOW DOES THE 14-DAY MONEY BACK GUARANTEE WORK?

If you’re unhappy with your order, return it within 14 days for a full refund — no questions asked.

WHAT IS A GIFT CARD?

A gift card is a digital credit you can use on our website. Valid for 90 days on any order over the gift card amount.

ARE YOUR PRODUCTS CE CERTIFIED?

Yes, all products meet EU safety and CE certification standards.

ARE YOU AN IRISH COMPANY?

Yes! We’re proudly Irish-owned and based in Cork. Our small team of 15 works hard to bring you clever finds and great customer service.