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    Frequently Asked Questions

    THE TRACKING STATUS SHOWING DELIVERED BUT I HAVEN'T RECEIVED MY ORDER?

    When reaching out to us at support@irishsupply.ie , please attach:

    • Full detailed address
    • Phone number

      While waiting for one of customer support team to get back to you, please double-check you have confirmed the following:

      - Check with other members of your household and immediate neighbors to see if anyone may have put your package aside for safekeeping
      - If you live in an apartment complex, please get in touch with your reception to see if they hold your package there. Some packages won't fit in your mailbox, so couriers will often leave boxes at a manager's office for safekeeping.
      - Check your mailbox- sometimes packages will fit in the box and are left there instead of delivering to the door.


      HOW DO I TRACK MY ORDER?

      You can track your order with this this link below: https://irishsupply.ie/pages/track-your-order

      Tracking number samples: YT2132521272132112, 960863382

      HOW DO I RETURN AN ITEM?

      If you would like to return or exchange your item(s) purchased please send these back to our warehouse for a refund or exchange. Refunds are offered on all priced items and store credit is offered on an e-gift card for sale items.

      Your return needs to arrive back at our warehouse within 14 days from the date your parcel is delivered. It is your responsibility to send the item(s) back to the return address on the package.

      Please be also reminded that we do not offer a free return label. Please refer to the returning address below and for more information about our return policy, see details: www.irishsupply.ie/pages/refund-policy

      Please reach out to us at support@irishsupply.ie for your return address.

      COURIER COMPANY CONTACT INFORMATION

      FASTWAY
      🌐 https://fastway.ie
      📞 Tel: +35314242900
      📧 Email: dublin@fastway.ie
      TNT
      🌐 https://www.tnt.com
      📞 Tel: 0818 400 600/ +353 61 262353/ 01 6860576
      📧 Email: ie@tnt.com
      EASYDEL
      🌐 https://easydel.ie
      📞 Tel :+353 85 800 1416

      WHEN WILL I RECEIVE MY ORDER?

      We understand that timely delivery is crucial for our customers, and we work hard to ensure your package is shipped as soon as possible. However, please note that delivery times may vary depending on the courier and shipping method chosen at checkout.

      Once your package is in the hands of the courier, any delays or issues with delivery are no longer our responsibility. Rest assured, we provide estimated delivery dates in your order confirmation and on our shipping policy.

      In the unlikely event that your package is lost, we will promptly offer a hassle-free replacement. Our goal is to ensure that you receive your order and are satisfied with your purchase.

      WHY IS MY ORDER COMING FROM CHINA?

      At Irish Supply, we take pride in offering the latest and most popular products to our Irish customers. While we make every effort to source our products locally, we understand that there are times when we must look to the global market to meet the demand for certain items. As an Irish registered company, we are committed to providing you with the best possible service and the highest quality products, regardless of where they come from. We are dedicated to ensuring your satisfaction and delivering products that you can enjoy and rely on.

      I ORDERED THE SAME ITEM TWICE, WHAT SHOULD I DO?

      Contact us immediately via https://irishsupply.ie/pages/contact-us or send an email to support@irishsupply.ie

      For faster assistance, provide:

      • Order number
      • Email address used
      • Shipping address if order number is unknown
      • Correct Quantity, Size, Color and Product

      The excess order will be refunded right away back to your account.

      HOW DO I CANCEL MY ORDER?

      Contact us immediately thru https://irishsupply.ie/pages/contact-us or send an email to support@irishsupply.ie

      As we work around the clock to dispatch your parcels as quickly as possible we may not always be able to cancel your order once this has been placed. If this is not possible you will need to return this back to our warehouse once delivered for a refund.

      For faster assistance, provide:

      • Order number
      • Email address used
      • Shipping address if order number is unknown

      NOTE: Order cancellations and changes outside the allowable time frame will no longer be accepted and processed.

      I COULN'T APPLY THE DISCOUNT CODE TO MY ORDER

      Contact us immediately thru https://irishsupply.ie/pages/contact-us or send an email to support@irishsupply.ie

      For faster assistance, provide:

      • Order number
      • Email address used
      • Discount code received

      If code is valid, we will refund the indicated value.

      DAMAGED/FAULTY ITEM

      Contact us immediately thru https://irishsupply.ie/pages/contact-us or send an email to support@irishsupply.ie

      For faster assistance, provide:

      • Order number
      • Email address used
      • Indicate error
      • Video highlighting the damage or missing parts

      As soon as the damage is verified, you will receive a free replacement at no hassle at all!

      IF I HAVE AN ADDITIONAL QUESTION THAT THE HELP/FAQ PAGE WAS UNABLE TO ANSWER, HOW CAN I GET HELP?

      You can visit the "Contact Us" page on our website and provide us with your question and how we can help you. Our team will respond to your request within one hour during regular business hours. Alternatively, you can email us directly at support@irishsupply.ie, and be sure to include your name, order number, and any other relevant information that can help us better serve your request. We are committed to providing you with the best possible customer service and will do everything we can to assist you.

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